1
Doctors share their patient leads via WhatsApp to the Backpackers group.
2
The lead gets shared from the Backpackers group to another WhatsApp group with Counselors and Process Managers.
3
Counselors pick their assigned cases, begin counseling the patient, and answer any questions they might have.
4
Separate WhatsApp groups are maintained for each partnered hospital to facilitate direct exchange of information.
5
Counselors forward the treatment prices back to the Backpackers’ WhatsApp group for confirmation.
6
Once the hospital is finalized, the Counselor collects additional documents from the patient for pre-authorization.
200+
Surgeries Performed
540+
Registered Doctors
20+
Hospitals Onboarded
2.3 Cr
GMV
After hospital confirmation, necessary documents are gathered for insurance pre-authorization. Once approved and details like room rent cap and co-payments are confirmed, the operating theater (OT) is booked for the surgery.
What could we improve for the next version
The Whatsapp MVP was to get the idea validated, this dashboard was about giving a clear structure to the existing process. For the next version we would:
1
2
3
Key Learning
This project at Ayu Health was truly special to me. I got to learn a lot by talking to doctors, patients, and hospital staff. One big lesson I took away from this experience was the importance of Working with constraints.
1
2